Shipping Policy

Here is how your pieces make their way to you.

Where we deliver

Our delivery area is the contiguous 48 United States and Washington, DC. Addresses outside this area, including Alaska, Hawaii, territories and military mail destinations, are outside our current service area. Enter a street address that can receive a parcel.

Two parts to the journey

Processing: 1–3 business days, Monday through Friday, excluding public holidays. This is the time used to prepare your order before it is handed to a carrier.

Transit: 3–7 days after dispatch. Transit is separate from processing. Tracking details are sent to your order email once the parcel is on its way.

These are delivery estimates, not a guaranteed arrival date. Weather, holiday volume or carrier interruptions can affect the journey. If we learn of a delay that changes the expected dispatch timing, we will contact you with the revised timing and your options, including cancellation and a refund for an unshipped order.

A simple shipping rate

Orders of $59 or more receive free standard shipping. Below $59, standard shipping costs $6.99 per order. The threshold is based on the merchandise subtotal after any discounts and before tax. Applicable taxes, when collected, are shown separately at checkout.

Address changes and delivery questions

Please check the street number, apartment number, state and ZIP code before placing your order. Contact us promptly about an address correction or cancellation; once a parcel has been dispatched, a change may no longer be possible.

If tracking shows a delivery you cannot locate, check the delivery area and building reception, then contact us. Keep the order number and tracking details handy. A damaged or incorrect delivery is covered by our Returns & Refunds Policy.

Customer care: [email protected] · +1 (626) 781-4511
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.