A few useful answers

Our delivery area covers the contiguous 48 states and Washington, DC. Use a street address that can receive parcels.

Processing takes 1–3 business days. Once dispatched, transit takes 3–7 days. These are two separate stages; tracking is sent when the parcel is on its way.

Standard shipping is $6.99 on orders below $59. Orders of $59 or more ship free. The threshold uses your merchandise subtotal after discounts, before tax.

Each style has its own garment measurements. Letter sizes are not a universal US conversion. Compare the chart with a similar garment you own, allowing room for movement and layers. Where a US reference is supplied for a particular style, it appears in that chart.

Contact us within 30 days of delivery with your order number. Keep your piece unused, unwashed and unworn, with its original packaging and tags. Returns go to GlobalThread Apparel LLC, 3245 Rio Dr Apt 1015, Falls Church, VA 22041-2124. See the Returns & Refunds page for the steps.

We cover the return cost for quality defects, incorrect items and transit damage. Other return reasons, including a fit that does not work, have customer-paid return postage.

We inspect returned pieces within 3–5 business days of arrival. After approval, a refund is initiated to the original payment method. Your financial institution determines the posting time.

Their product pages identify the documented differences: a high alpaca percentage, mohair-wool cable knitting with shell buttons, or a thick wool jacquard. Read the individual composition and construction details before choosing.

Start with the care label on the garment. Use gentle handling and avoid hanging a wet knit, which can change its shape. Different fibers and constructions need different care.

Email [email protected] or call +1 (626) 781-4511. Our hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. The contact page also has a message form.