Returns & Refunds

A piece should work with your wardrobe. If it does not, you have 30 days after delivery to begin a return.

What can come back

Keep the item unworn, unwashed and unused, with its original packaging and any attached tags. A brief indoor fitting is fine; please protect the garment from makeup, fragrance and other marks. Include your order number or another proof of purchase.

How to start

Email [email protected] or call +1 (626) 781-4511 with your order number, the piece you are returning and the reason. We can help with packing or return questions before you send it. The default return destination is:

GlobalThread Apparel LLC
3245 Rio Dr Apt 1015
Falls Church, VA 22041-2124
United States

Pack the piece securely and include your order number inside. Choose a trackable return service and save the tracking receipt until your refund is resolved.

Who pays return postage

We cover return shipping for a quality defect, an incorrect item or damage in transit. Contact us with a description and, when useful, photos so we can arrange the appropriate next step. Please do not pay to send back a problem item before speaking with us.

For a change of mind, a different preferred color or a size that does not suit you, the customer pays the return shipping cost. There is no deduction for restocking. Original standard shipping charges are not refunded on a change-of-mind return; for an incorrect, defective or transit-damaged item, we refund applicable original shipping charges as well.

Inspection and your refund

After a return arrives, allow 3–5 business days for inspection. Once approved, we initiate a refund to the original payment method and send an email confirmation. Your bank or payment provider controls when the credit becomes visible in your account. If a return cannot be approved, we explain the reason and discuss the next step with you.

Exchanges and cancellations

For another size or color, contact us to discuss the return and a separate purchase. For an order that has not shipped, ask about cancellation as soon as possible. Once it has left, the return process applies.

Customer care: [email protected] · +1 (626) 781-4511
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.